Terms of Service

📄 1. Acceptance of Terms

By accessing or using the Voiceflow website at voiceflow.co.za or engaging any of our services, you agree to be bound by these Terms of Service and our Privacy Policy. These terms constitute a legally binding agreement between you and Voiceflow Pty Ltd.

📞 2. Our Services

Voiceflow Pty Ltd provides unified communications, VoIP telephony, PBX systems, contact centre solutions and related technology services to business clients across South Africa. Our services include:

• Hosted and on-premise VoIP telephony and SIP trunking
• PBX system installation, configuration and support (3CX, Asterisk, FreeSWITCH)
• Inbound, outbound and blended contact centre solutions
• Unified communications and Microsoft Teams Direct Routing
• CRM integration and call analytics
• Ongoing technical support and maintenance

The specific scope, deliverables and service levels for each engagement are governed by a separate written Service Agreement or Statement of Work.

🌐 3. Use of This Website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

• Use the website in any way that violates applicable South African or international law
• Transmit any unsolicited or unauthorised advertising or promotional material
• Attempt to gain unauthorised access to any part of the website or its servers
• Introduce malware, viruses or other harmful code
• Collect or harvest personal information about other users
• Reproduce, duplicate or resell any part of the website without written permission

🤝 4. Service Agreements

Delivery of our professional services is governed by individual Service Agreements or Statements of Work signed between Voiceflow Pty Ltd and the client. In the event of any conflict between these Terms of Service and a signed Service Agreement, the Service Agreement shall take precedence.

Service Agreements will outline the specific scope, timelines, acceptance criteria, support terms and any applicable service level agreements (SLAs).

💳 5. Payment Terms

Unless otherwise specified in a Service Agreement, the following payment terms apply:

• Invoices are due within 30 days of the invoice date
• All pricing is quoted and payable in South African Rand (ZAR)
• Late payments may attract interest at the prime lending rate plus 2%
• Voiceflow reserves the right to suspend services for accounts more than 30 days overdue
• Monthly recurring services are billed in advance at the start of each billing period

©️ 6. Intellectual Property

All content on this website — including but not limited to text, graphics, logos, icons, images, and software — is the property of Voiceflow Pty Ltd or its content suppliers and is protected by South African and international copyright law.

• You may not reproduce, distribute or create derivative works without our prior written consent
• Third-party product names, logos and trademarks referenced on this site remain the property of their respective owners
• Nothing on this site grants you any licence or right to use our intellectual property

⚠️ 7. Disclaimer of Warranties

This website and its contents are provided on an "as is" and "as available" basis. To the fullest extent permitted by South African law, Voiceflow Pty Ltd makes no warranties, express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• That the website will be uninterrupted, error-free or free of viruses
• The accuracy, completeness or timeliness of any information on the website

🛡️ 8. Limitation of Liability

To the maximum extent permitted by the laws of the Republic of South Africa, Voiceflow Pty Ltd shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from:

• Your use of or inability to use this website
• Any errors or omissions in the website content
• Unauthorised access to or alteration of your data
• Any other matter relating to the website

Our total liability to you for any claim arising out of or in connection with these terms shall not exceed the amount paid by you, if any, for accessing this website in the 12 months preceding the claim.

⚖️ 9. Indemnification

You agree to indemnify, defend and hold harmless Voiceflow Pty Ltd, its directors, employees and agents from and against any claims, liabilities, damages, losses or expenses arising from your use of this website in violation of these terms, or your violation of any applicable law or the rights of any third party.

🚫 10. Termination

Voiceflow reserves the right to terminate or suspend your access to this website immediately, without prior notice, if we reasonably believe you have violated these Terms of Service or any applicable law. Termination of access does not affect any rights or obligations that arose prior to termination.

🇿🇦 11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the South African courts, specifically the courts of Gauteng.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

🔄 12. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to this page with an updated "last updated" date. Your continued use of this website following the posting of changes constitutes your acceptance of the revised terms.

📬 13. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us: