Full Vicidial deployments for inbound, outbound and blended contact centres. Real-time supervisor dashboards, CRM integration and POPIA-aware call recording — built and supported locally.
Skill-based routing, priority queues, overflow handling and IVR self-service. Agents see screen-pops with caller history before they answer.
Vicidial predictive dialler maximises agent talk time and minimises idle time. AMD (answer machine detection), DNC list management and campaign scheduling included.
Agents handle inbound and outbound calls from a single interface. Automatic prioritisation switches between inbound and outbound based on queue depth.
Supervisor wall-boards showing live queue stats, agent status, SLA compliance and abandonment rate. Monitor from any browser — no proprietary client required.
Consent prompt playback, encrypted storage on Johannesburg-hosted infrastructure, easy retrieval portal and audit logs. Designed for South African compliance requirements.
Native integration with Salesforce, HubSpot, Zoho and custom CRMs. Click-to-dial, automatic call logging and disposition push on wrap-up.
International contact centre vendors don't understand loadshedding, local ICASA regulations, or the realities of South African network conditions. We do.
Our Vicidial deployments run on generator-backed Johannesburg infrastructure, we understand POPIA's requirements for call recording consent, and we've been building contact centre solutions locally for over 20 years.
From a 10-seat inbound helpdesk to a 200-seat blended outbound operation — we scope, build, train and support the whole stack.
Discuss Your Contact Centre →Years of contact centre deployments in South Africa
Free scoping consultation. Local support. ZAR pricing.