Our Services
End-to-end voice and communications infrastructure — designed, deployed and supported by our South African team.
Cloud voice and communications services for South African businesses
Voiceflow provides everything a business needs to communicate: the connection to the telephone network, the phones and phone system, contact centre tools, and the integrations that link calls to the software your team already uses. Every service is cloud-hosted where possible and supported by our South African team.
We build on established platforms such as 3CX, Asterisk, FreeSWITCH, Vicidial and Microsoft Teams, and supply proven equipment including Yealink handsets. Whether you need a single service or a complete communications platform, we start by understanding how your business takes and makes calls.
VoIP & SIP Trunking
Enterprise voice over IP and SIP trunking that slashes call costs while improving call quality and reliability.
- SIP trunk provisioning and porting
- Hosted and on-premise VoIP
- Failover and redundancy
- Local and international DIDs
- QoS configuration
PBX Systems
Open-source and commercial PBX platforms — Asterisk, FreeSWITCH, and 3CX — configured for your exact requirements.
- Asterisk & FreeSWITCH deployment
- 3CX installation and licensing
- On-premise, cloud, and hybrid
- IVR and auto-attendant design
- Call queues and ring groups
Contact Centre
Full-featured inbound, outbound and blended contact centre solutions built on Vicidial and hosted platforms.
- Vicidial setup and customisation
- Predictive, progressive, and preview dialling
- ACD, skills-based routing
- Real-time dashboards and reporting
- Agent scripting and recording
Unified Communications
Bring voice, video, messaging and collaboration together in a single, seamless platform.
- Microsoft Teams Direct Routing
- Video conferencing integration
- Mobile softphone apps
- Presence and instant messaging
- Cross-platform collaboration
CRM Integrations
Connect your phone system to your CRM for click-to-dial, automatic call logging, and screen pops.
- Zendesk CTI integration
- Salesforce Sales Cloud
- HubSpot & Freshdesk
- Zoho CRM & Pipedrive
- Odoo & TaskFlow
- Custom API integrations
Call Recording & Analytics
Compliant call recording, live monitoring, and deep analytics to improve team performance.
- POPIA-compliant recording
- Live call monitoring and barge-in
- Historical call reports
- Wallboard displays
- Quality management scoring
Managed Voice Services
Fully managed voice infrastructure with proactive monitoring, maintenance and SLA-backed support.
- 24/7 system monitoring
- Proactive fault resolution
- Regular system updates
- Dedicated support engineer
- Monthly health reports
Not sure what you need?
Our team will assess your current setup and recommend the right solution.