Cloud VoIP, PBX & contact centre specialists in South Africa
Your Voice Amplified
Cloud-hosted VoIP, PBX and contact centre systems for businesses across South Africa. Built for local networks, supported by people who know them.
Your calls keep flowing, even when something fails
Every Voiceflow cloud service runs through our own redundant, high-availability voice network. Two separate data centres work side by side. If one has a problem, calls move to the other automatically, with no action needed from you.
- Two data centres, automatic failoverConstant health checks route calls to whichever site is up.
- Session border controller protectionYour phone system sits behind our secure edge, shielded from fraud and attacks.
- Browser and app calling built inAgents can work from a browser, and dropped connections are picked up straight away so queues keep moving.
- Monitored around the clockWe watch the network 24/7 so problems are dealt with before you notice them.
Complete Communications
Solutions
From hosted PBX to enterprise contact centres — we design, install and support the voice infrastructure that keeps your business connected.
Hosted VoIP
Cloud-based VoIP with enterprise features and crystal-clear call quality. Reduce call costs by up to 60% versus traditional PSTN lines.
- Cloud PBX with auto-attendant
- Mobile & desktop softphone apps
- Call recording & analytics
- 99.9% uptime SLA
SIP Trunking
Replace legacy ISDN lines with flexible, cost-effective SIP trunks. Fully ICASA-compliant with local Telkom SIP integration.
- Direct number portability
- Burst capacity scaling
- Redundant carrier routes
- Predictable monthly pricing
Call Analytics
Real-time dashboards and call reporting that give you full visibility into every call, agent performance and call centre metrics.
- Live wallboard displays
- Historical call reports
- Agent performance scoring
- Custom KPI alerts
3CX Phone System
3CX deployment and support — on-premise, cloud or hybrid. Includes softphones, video conferencing, mobile apps and CRM integration.
- On-premise & cloud deployments
- Windows & Linux based
- iOS & Android mobile apps
- Web client & video meetings
Asterisk & FreeSWITCH
Open-source PBX deployments using Asterisk and FreeSWITCH. Full customisation, no per-seat licensing, ideal for contact centres and enterprises.
- Custom IVR design & development
- No per-seat licence costs
- Full API access & scripting
- High-availability clustering
Hosted PBX
Fully managed cloud PBX — no on-site hardware, no maintenance overhead. We run it, you benefit. Ideal for multi-site and remote-first businesses.
- Zero on-site hardware
- Multi-site single dial plan
- Disaster recovery built-in
- Monthly billing, no Capex
Vicidial Contact Centre
Full Vicidial / Astguiclient deployments for inbound, outbound and blended contact centres. Scalable from 5 to 500+ agents.
- Inbound, outbound & blended
- Predictive & progressive dialling
- Real-time supervisor dashboards
- Call recording on every call
Hosted Contact Centre
Cloud-hosted contact centre with CRM integration, screen pop, automatic call logging and real-time reporting. No hardware, rapid setup.
- Agent web browser interface
- CRM screen pop & click-to-dial
- IVR & queue management
- Full compliance recording
IVR & Auto-Attendant
Professional IVR systems and auto-attendants that route callers intelligently, reduce hold times and improve first-call resolution.
- Multi-level IVR menus
- Text-to-speech prompts
- Skills-based routing
- After-hours handling
Video Conferencing
Enterprise video conferencing solutions including Microsoft Teams Rooms, Yealink room systems and Zoom integration. Crystal-clear video for any room size.
- Microsoft Teams Rooms setup
- Yealink video endpoints
- Zoom & WebEx integration
- Room booking systems
Microsoft Teams Voice
Direct Routing and Operator Connect to bring full PSTN calling into Microsoft Teams. Make and receive calls from within Teams without a separate desk phone.
- Teams Direct Routing
- Operator Connect setup
- Number porting to Teams
- Teams-certified hardware supply
Mobile & Softphone
Extend your office phone system to any device, anywhere. Fully featured softphone apps for iOS, Android, Windows and Mac.
- iOS & Android apps
- Windows & Mac softphones
- Extension mobility
- Presence & instant messaging
Zendesk & Freshdesk
Full CTI integration with Zendesk and Freshdesk — screen pop, click-to-dial, automatic ticket creation on every call, and call recordings in the ticket.
- Automatic screen pop on inbound
- Click-to-dial from any record
- Auto-create tickets on missed calls
- Call recording attached to tickets
Salesforce & HubSpot
Deep Salesforce and HubSpot voice integration — log all call activity automatically, trigger workflows from call outcomes and track communications alongside your deals.
- Automatic call logging
- Deal & contact screen pop
- Workflow triggers on call events
- Synced call recordings
Custom API Integration
If your CRM or business system isn't listed, we build it. Our team develops custom CTI and API integrations for any platform using REST, WebSockets and webhooks.
- REST & GraphQL API connectors
- Webhook-based event triggers
- Custom call scripts & pop-ups
- Ongoing maintenance & support
CallInsights: call recording storage and AI analytics
Turn your call recordings into searchable transcripts, customer sentiment and agent scores. CallInsights connects to your phone system, understands South African languages and shows you what is really happening on your calls.
- TranscriptionEnglish, Afrikaans, isiZulu, isiXhosa and more, with speaker separation.
- Sentiment and CXSee which calls went well and which customers left unhappy.
- AI call summariesA short summary of every call, so nobody has to listen back.
- QA and complianceScore agents automatically and flag calls that miss required scripts.
Trusted Technology Partners
We work with the world's leading voice and communications technology vendors to deliver solutions that are proven, supported and built to last.
Built for South African Business
We understand the local telecoms landscape — from Telkom SIP to local ISP peering. Every solution is optimised for South African networks, regulations and business realities.
Nationwide Cloud Support
Our cloud services are monitored and supported remotely anywhere in South Africa, with on-site help in Gauteng when you need it.
ICASA-Compliant Services
All our voice services are fully ICASA-compliant. We handle the regulatory side so you don't have to, ensuring your business communicates legally and safely.
Loadshedding-Resilient
Designed for South African realities. Our hosted solutions continue working during load shedding. We also specify UPS-backed on-premise equipment.
Clear, Predictable Pricing
One clear monthly cost for your phones, lines and support. No hidden fees and no surprise bills.
On-Site Installation & Training
We don't just ship you a box. Our engineers install, configure, test and train your team — ensuring your system works exactly as expected from day one.
24/7 Monitoring & Support
Your phones don't work 9-to-5 and neither do we. All hosted services are monitored around the clock with after-hours emergency support for critical issues.
Works With Your CRM
Connect your phone system to the tools your team already uses. We integrate with all major CRM and helpdesk platforms.
Ready to Transform Your Communications?
Talk to a Voiceflow specialist — free consultation, no obligation.